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Customers may go to
counters of Hanoi Telecommunication Company to register VinaPhone service.
Note :
You can download necessary documents for service registration
here.
When registering VinaPhone
service, customers should present documents as follows:
I. POST-PAID VINAPHONE
REGISTRATION PROCEDURE
I.1. Customers are individuals
I.1.1.
For Vietnamese customers with
ID card issued by the Hanoi Police
- A
signed Contract/ Registration form of using service.
- ID card. If the ID card
is not available, the customer can present one of the following papers as:
Military identity
card;
Police identity
card;
Driving license;
Valid passport.
I.1.2.
For Vietnamese customers with
ID card issued by the Police of other cities provinces
- A
signed contract/ Registration form of using service.
- ID card. If the ID card
is not available, the customer can present one of the following papers as:
Military identity
card;
Police identity
card;
Driving license;
Valid passport.
- One of the following
papers as:
q
A document
affirmed, signed, sealed by the competent person in Hanoi State owned
offices / enterprises where customer is employed and signed over-3-year
labour contract;
q
Ownership
papers of the house/ apartment in Hanoi or land/ house in Hanoi renting
contract.
I.1.2 –
For expatriate customers:
-
Valid
passport;
-
Documents guaranteed by the Embassy or legal representative offices in
Vietnam. (Documents are not necessary to person having diplomatic passport).
I.2. Customers are
companies, organizations,…
I.2.1. Customers are State
owned offices and enterprises in Hanoi:
- A
sealed and signed by the competent person Contract/ Registration form of
using service.
I.2.2.
Customers are limited companies, stock
companies, diplomatic organizations and representative offices in Hanoi, etc…:with
business license in Hanoi:
- Valid
license on establishment of the company/ representative office in Hanoi
issued by relevant Vietnamese competent agencies;
- A
sealed and signed by the competent person Contract/ Registration form of
using service.
I.2.3.
Customers are limited companies, stock
companies, with valid business license issued by Planning and Investment
Department of other provinces…:
- A
sealed and signed by the competent person Contract/ Registration form of
using service;
- One of
the following papers as:
q
Valid
business license;
q
Ownership
papers of the house/apartment in Hanoi or land/house in Hanoi renting
contract.
II. PRE-PAID VINAPHONE
REGISTRATION PROCEDURE
Whenever customers want to use pre-paid VinaPhone, they should go to
counters of Hanoi Telecommunication Company to register. When registering
pre-paid VinaPhone, customers need:
+ Present identity card or
other valid personal documents with photos (Military identity card, Police
identity card, driving licence, passport,..);
+ Fulfill all information
in the Registration form of pre-paid VinaPhone to enjoy after-sale programs
(User's name, identity card number, date of birth/date of company’s
foundation, registration date, address, name of the counter/agent).
III. REGISTRATION PROCEDURE
OF CHANGING FROM PRE-PAID VINAPHONE TO POST-PAID VINAPHONE
Registration procedures:
the same as of Post-paid VinaPhone
Note:
+
When changing to post-paid VinaPhone, the rest from the account will pay for
the next bill;
+
The used VinaPhone number hasn’t changed;
+
Customer has to submit the Registration form of pre-paid VinaPhone. If the
Registration form is not available, customer has to declare 05 numbers
he/she often calls, commits legal proprietary rights of the VinaPhone number
and in cooperation with Hanoi P&T to solve complains (if any).
IV. REGISTRATION PROCEDURE
OF CHANGING FROM POST-PAID VINAPHONE TO PRE-PAID VINAPHONE
Registration procedures:
the same as of pre-paid VinaPhone:
Note:
+
Customer can change the service only when the contract is still effective;
+
Customer should pay the charges until the time of changing service and the
connection fee (when registering the post-paid VinaPhone service) is not
returned;
+
The used VinaPhone number hasn’t changed and customer doesn't have to pay
the changing fee.
Service points: Counters of
Hanoi Telecommunication Company
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